How to Add a Jira Ticket

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As you consider or are making use of the Norganna Family of AddOns, you may encounter an error, think of a great addition, paper writing, or enhancement, or simply want to tell us how wonderful your experience has been. This page describes the steps to take when you come upon such an issue.

Inhoud

Initial Steps

If you have an issue, first, look to the following locations to determine if it is known.

If You Are Unable To Find Your Issue

If, upon review of the resources, you determine that your issue is novel and has not yet been addressed in one form or another, you should continue with the process.

  • Add the question, suggestion, or idea in the appropriate forum on http://Forums.Norganna.Org.
  • Add the question, suggestion, or idea in the discussion page of the appropriate page of wiki.
  • For live support, join the #Norganna IRC Channel on Freenode.
    • If you do not have an IRC client, you can access IRC from our IRC Access Page.
    • If you have an IRC client, simply click: The Norganna Family of AddOns IRC Channel
    • Keep in mind that an IRC Channel is similar to an AOL Chat Room or a big room in "the real world", where people log in but do not necessarily monitor each conversation continuously.
      • Once connected simply ask your question, give your suggestion or idea, and wait for a response.
      • Depending upon the time of day, you may have to wait some time for one of our volunteer staff members or one of our helpful users to respond.
      • Please be patient, your issues are important to us but we cannot be everywhere at once. =)

If you've added your question to the forum or the wiki it will be handled as quickly as possible by a person who can answer it.

If your Issue is Novel and Cannot be Addressed or Solved Immediately

By this time, you should have had some form of input from an Administrator, Manager, Developer, or Helper. If they determine that your issue has merit, they will direct you to create a Jira ticket.

  • Jira, JIRA, Jira ticket, trouble ticket, and the like are all used interchangeably.

A Jira Ticket is a formal report, intended to list any issue, a bug, a suggestion, or other enhancement, that cannot be solved or immediately addressed.

Jira Ticket Creation

  • Login to The Norganna Family of AddOns Jira System
  • Click "Create New Issue" from the "Home" menu
  • Use the drop down to Select the Appropriate "Project"
  • Select the "Issue Type"
    • Bug: A problem which impairs or prevents the functions of the product.
    • Documentation: Documentation or in-game help that needs to be written or modified.
    • Improvement: An improvement or enhancement to an existing feature or task.
    • New Feature: A new feature of the product, which has yet to be developed.
    • Task: A task that needs to be done.
      • e.g. change or update a web page
  • Enter a title for your issue on the "Description" line.
    • If you are entering an error/bug type ticket, please be sure to include the main error text and line number.
  • Set a "Priority"
    • Blocker: Blocks development and/or testing work, production could not run.
    • Critical: Crashes, loss of data, severe memory leak.
    • Major: Major loss of function.
    • Minor: Minor loss of function, or other problem where easy workaround is present.
    • Trivial: Cosmetic problem like misspelled words or misaligned text.
  • To the best of your ability, select:
    • the "Components" using the check boxes
    • each version that is affected, under "Affects Version/s" by holding Control+Left Click (PC) or Command+Click (Mac)
  • Enter or Paste your list of AddOns and other information you feel pertinent under "Environment"
  • Provide a detailed "Description" as follows
    • Errors
      • What is affected
      • Are you able to reproduce the error? If so:
        • Step 1 Do this/Enter this
        • Step 2 Enter this/Do this
      • If you have recently added or removed any AddOns
      • If you have noticed any other odd behavior
      • If you have know of a potential cause, et cetera
    • Addition/Enhancement
      • Provide the most detailed description of your proposal possible
      • Describe how the proposed item would affect the end user
      • List each module you think will need to be modified

Note that the Summary, Priority, or other portions of the ticket may be modified to better reflect the issue at hand, et cetera.

Again only fill in a Jira issue when asked. The reason being: Your problem might already be known.

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